FAQ Frequently Asked Questions

You must have an existing IT service contract or IT warranties that are coming up for renewal within a year that can be renewed through TPC. We have relationships with a number of manufacturers and third party service providers that pay us finders fee's that allows us to give this discount. Hardware can be Dell, HP, IBM, Cisco, Sun Oracle, EMC or 1,000 other makes. The finders fee must be enough to cover the discount amount. To determine if we can offer you the 50% discount we need to know what IT renewals you organize has coming up over the next 12 months. Contact us if you have more questions.

Yes you can but it will change the pricing and will have to be quoted on a case by case basis.

Our refurbished products are visually and diagnostically inspected to ensure the highest quality standards and reliability. Our refurbished products may have some observable cosmetic imperfections, but they will not affect the performance. Contact us if you have more questions.

First try contacting us via web form and if the issue is not resolved quickly call 1-XXX-XXX-XXXX ext 1235.

Tech Price Club does not have a direct afilliation with IBM, HP, Cisco, Sun Oracle or Dell. Contact us if you have more questions.

These are products sold on our site classified as Class A equipment by the Federal Communication Commission (FCC) and are intended for use in a business /commercial environment. Residential use is prohibited. Contact us if you have more questions.

The operating system is the basic software that is necessary for your computer to function and to run programs that are installed. Units that do not include an Operating system will require one for basic functionality

Anti-virus, Anti-spyware, Microsoft Office, Word, Excel, DVD decoder software and other applications are not included with the Operating System. Contact us if you have more questions.

Windows XP Professional. Service Pack upgrades are available at no cost when downloaded from the Microsoft, Inc. website. Contact us if you have more questions.

If the item indicates "56K" in the product listing description the unit is capable of connecting to the internet through a phone line. Please contact your ISP (Internet Service Provider) to find out what their requirements are to ensure system compatibility. Contact us if you have more questions.

New product is added as it becomes available, typically several times each week. Contact us if you have more questions.

"YES" indicates that a wireless card is installed. Wireless details can be found on the configuration detail tab of each product listing.

"NO" indicates that a wireless card IS NOT installed, however the ports are available to allow you to add wireless hardware.Contact us if you have more questions.

Yes. However, our items that include a DVD-ROM drive or CDRW do not ship with software to play DVD movies or write to CDs. Contact us if you have more questions.

To help keep our costs low, all products are pre-configured and can not be modified. Each system offered for sale is prepackaged and ready for shipment. We are not able to open the packaging to change systems configurations. Contact us if you have more questions.

No disks are included. Units sold with an Operating System will have a recovery partition on the hard drive. Contact us if you have more questions.

No. Manuals do not come in the box. Manuals can be found on the factorys support site
Contact us if you have more questions.

Please refer to our What’s in the Box Article included on each product detail listing page for complete information on what is included with each system.

Due to the nature of server racks, outer casing may show scratches, marks and other imperfections, primarily on top, bottom and sides. Front facing view will typically be in excellent or good condition. These are cosmetic blemishes and will not affect the performance of the unit.

Have more questions? Submit a request

These are products we have discounted significantly. Items chosen as "techpriceclub "Specials" are at TPC sole discretion and limited to stock on hand. Rain checks are not available. Contact us if you have more questions.

Refurbished products are visually and diagnostically inspected to ensure these items function. Refurbished systems may have some observable cosmetic imperfections, but they will not affect the performance. Contact us if you have more questions.

You will need to send us your tax exempt documentation in advance. Your tax exemption will need to be verified. Contact us if you have more questions.

techpriceclub is required to collect and remit applicable sales tax based on the ship-to- address. Contact us if you have more questions.

We batch process orders. Orders are released every morning and afternoon pending verification. It could be a day or two before you get a confirmation email regarding your order. In the event we need to contact you, please remove any SPAM blocker as this may delay your order. Contact us if you have more questions.

Once we receive your order, it will typically take 2-3 days to process thru to shipment. Please make sure your billing and shipping information is accurate and matches your credit card to avoid delays in releasing your order. From time to time we may need to contact you for additional information if discrepancies are identified. Contact us if you have more questions.

No, Enterprise products are intended for use in a business /commercial environment and must ship to a business address. Residential use is prohibited.Contact us if you have more questions.

Yes. Customer signature is required on all deliveries! Contact us if you have more questions.

TPC only ships to addresses in the 50 United States and District of Columbia. TPC does NOT ship to PO Boxes, APO/FPO, Hotels or Internationally.Contact us if you have more questions.

Once your order has been placed with the carrier your unit will ship Next Day Air or 2nd Day Air rather than 5-7 day ground delivery. Note: air shipments are optional and cost extra. Contact us if you have more questions.

At this time TPC does not offer same day shipping. Contact us if you have more questions.

Returns for incorrect address or delivery refusal will result in a 20% restocking fee. Contact us if you have more questions.

No, In order for TPC to process orders efficiently & to keep costs down, we are unable to make changes to orders once they have been submitted.Contact us if you have more questions.

No. TPC does not ship items purchased from techpriceclub.com outside of the 50 United States. Contact us if you have more questions.

TPC estimated transit times based on method selected:

At techpriceclub (TPC), we know you want to receive your order as soon as possible, and we make every effort to speed things along. The date you receive your order will depend on order approval and the ship method you have chosen. However, heavy volume, inclement weather or factory delays may affect your delivery date.

• Ground Shipping 5- 7 Days
• 2nd Day Shipping 2-4 Days
• Next Day Shipping 1-2 Days

Estimated Delivery Times: Time it takes to get to the ship destination once the package Is placed with the carrier and based on ship method selected.
Pending Order Approval: Time it takes for the order to clear the order and payment verification process.

Other important information regarding shipping:

• Once your order is picked up by the carrier, a shipping confirmation email will be sent to the email address associated with your account.
• All orders must be signed for. No order holds or redirects allowed by either TPC or the carrier.
• Orders ship from Lebanon, TN.
• TPC cannot change the address or cancel the order after it has been placed Contact us if you have more questions.

Warranty on techpriceclub.com:

Unless specified on item page all of our refurbished products includes a standard 100 Day Limited Warranty.Our new product will have warranties specified on items page and the warranty may be provided by a manufacturer or third party provider..

Yes, unless the product is defective (as reasonably determined by TPC at TPC’ sole discretion) or the return is a direct result of a TPC error, TPC will charge a restocking fee of 20% of the purchase price paid. Contact us if you have more questions.

You may return the products purchased from TPC within thirty (30) days from the date of the TPC invoice and obtain a credit of the purchase price (excluding shipping and handling charges and a 20% restocking fee) to the credit card account used to purchase the products. To return products, you must contact TPC via contact us web form to receive a Return Material Authorization and instructions on returning the system back to TPC For complete details on our return policy please click. Contact us if you have more questions.

Please contact TPC via contact us web form and ask to speak to a technical support specialist. Hours are M-F 9-5:30 CST. Contact us if you have more questions.

Please contact TPC via contact us web form to report your issue to the TPC customer service team. Hours are M-F 8-5:00 PST. Contact us if you have more questions.